Factors to Consider in Business Communication.
improving production through effective communication is business communication.there are various components of business communicatin:public relations,marketing,branding,customer relations,advertising,consumer behavior,interpersonal communication,reputation management.
There are various median used for business communication. They include; print media,television,radio, internet,ambient media and the word of mouth.
various colleges and universities acknowledge the importance of including business communication as a unit in their curriculums. the importance of the business sector in our society as a source of income makes business communication important to learn. The effective communication between employer and employees, within employees, between employees and customer is crucial for the success of the company.
for a business communication to be good the choice of communication method matters.web-based communication is one of the communication methods.secondly, Video conferencing which allows people at different places to communicate interactively.Different departments document their work as reports which are exchanged as communication. business communication is enhanced through this method of business communication. Presentation are held in open forums as a way of continuous education and business communication for improved production of the company. use of hard copies of reports ,Microsoft PowerPoint are examples of audiovisual materials used in presentations.documented face to face meetings and forum boards are important in the business communication. use of suggestion box is an important component of improving business communication. suggestion boxes affects the upward communication of employees to the managers most specially to those who may find it hard to face the management.
Within an organization there are various direction of communication which enhances effective communication. Top-down communication involves the communication of the management to the employees using memos, circulars, newsletters, e-mails and others. the use of bottom-up direction where the employees communicate to the managers using e-mails,reports,suggestions is used. passing of information among employees of the same department is called horizontal communication. This takes place through use of circulars e-mails, telephones and others. Diagonal communication involves communication between managers of different levels.
other things to consider in business communication are as below. face to face communication is a better method of communication because it enhances a personal connection and hence it helps to sell the products and services. the opportunity to see and test the product is important because it helps convince the customer.maintain a good eye contact to improve on the face to face communication.the words used in the e-mail communication in business communication should be critically chosen.telephone use should be brief .clear,and productive of a positive attitude. listening is a skill required in business communication and hence it is important to listen carefully without interrupting unnecessarily.
it requires people with good business communication skills for an organization to prosper.